Forums say I need to download EZ Grabber,but the manual and their site never mentions this. It has now been 6 days and no reply. Does anyone know of any changes I can make to get this device to work? You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. Please check your local sales tax laws. Rated 2 out of 5 by Jim Purscelley from Where is the video and where is the support.

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It was the only way to record and store all of our videos. I will return it tomorrow for a full refund. Originally Posted by ry If you’re having trouble watching or recording TV on your computer, try using the Set up TV tuner troubleshooter to fix the problem.

In Stock Update Location close. If you need any assistance regarding Diajond let us know. I’ve installed the latest Windows 7 drivers from Diamond for the VC – and also disabled my blueTooth adapter. I’ve been working on this for about 3 days straight and am at a complete loss.


Right out of the box, the One-Touch Video Capture is ready to capture video with the touch of just one button. By the way the S plugin is female and so are my VCRs,so it won’t work. All times are GMT I emailed support, but nothing back yet after a few days.

Took to work to debug and root caused the issue to a SM component that was placed on the PCB incorrectly. The software itself is a little buggy. Thanks for marking this as the answer. Add to cart Details. That works fine, but it is most certainly not the way it’s supposed to go. I’ll report my findings.

Frequently Asked Questions

I’m wjndows, but the nicest thing I can say about this product is that it comes in a pretty box. If you aren’t technically savvy, get a friend who is to help with the installation. In reply to Karthik Vengaloor’s post on October 6, Also the one touch vc5000 button does nothing but look pretty.

The Diamond package usually got higher reviews, so I went for that one. This thread is locked. Did you disconnect from the Internet and disable your security software before trying to install drivers?

Rated 1 out of 5 by John from Received deffective I am an electrical engineer and the device I received was new in the box defective.


You can also contact the Diamond Multimedia if the issue persists. I tried both cable configurations, S-video never worked at all, and composite gave me double image.

I have tried contacting Diamond Multimedia tech support and they can’t help. Free Shipping for this Item yacuqrvvseudysbaaq. The price also indicated a good value.

Diamond VC One Touch USB Video & Audio Capture VC B&H

This kind of startup is known as a “clean ddiamond. I think I’ll uninstall this and reinstall the Honestech capture device and try to troubleshoot that. Do you get any error message when you try to install Diamond Multimedia vc video capture device?

Maybe the tips you gave me might work with that one. After trying many things, removing the USB cable and plugging it in again seems to have solved the problem. Apparently I was pointing at the wrong.